Faircape Group Job Vacancy as Client Services Officer 2022: Available Opportunities for 8 Positions


Job Details

Department: other

Minimum experience: Mid-Senior

Company primary industry: Hospitality

Job functional area: Administrative

Contract term: 4 Months

Salary: R216 000 - R240 000 per annum

Job Description

The Faircape Life Retirement villages located in 6 prime locations across the Western Cape, offer a selection of 2 and 3 bedroom homes in tranquil garden settings, ensuring a secure and peaceful environment with facilities specifically tailored for active, vibrant people of 50 years and over. 

We currently have a 4 month (maternity) contract for a Client Services Officer for Tokai Estate. 

The position will entail the successful incumbent to be the first port of call to ensure a high level of service and support to residents, and to be an excellent brand ambassador and representative of the Faircare Trust Group.

If you would like to work in an environment that chases innovation and strives for excellence, then this is the role for you!

Duties will include but are not limited to:

  • Front Desk / Reception Function: 
  • Meet and greet new clientele and liaise with the public regarding general enquiries.
  • Direct contractors and service providers to the appropriate location.
  • Receive calls and transfer to correct person (minimal)
  • Manage and assist in the resolution of general resident complaints and enquiries, redirect when necessary and ensure to report all complaints to the Village Manager.

General Administration: 

  • Assist colleagues in general admin tasks and act as relief.
  • Ensure accurate and updated resident database, including contact details etc.
  • Provide secretarial services for residents: emails, photocopies, proof of address letter etc.
  • Monthly ordering of stationery.
  • Maintain and update resident files.
  • Control use of access stickers and cards for residents for security purposes.
  • Manage weekly car wash bookings for residents.

Resident Services: 

  • Deal with resident Body Corporate account queries and liaise with Claremont office.
  • Compile monthly domestic bookings and maintain a schedule of domestic services for residents.


  • Management of petty cash and petty cash recon.
  • Daily coffee shop cash ups and prepare weekly banking of all cash received.
  • Submit eWallet requests for functions.
  • Input costs pertaining to resident accounts, i.e. levies / refuse / CSOS / domestic charges and send it to Claremont for billing purposes on a Monthly basis.

Human Resources: 

  • Maintain office Leave Schedule and submit leave on ERS, including annual and sick leave.
  • Set up and maintain rosters for Security and Maintenance Staff.
  • Receive daily ERS enforcer emails and submit daily attendance reports to HR.
  • Order uniforms for Staff.

Event Management: 

  • Bookings and payments for day trips.
  • Ensure residents complete indemnity forms when going on day trips.
  • Assist VM with diary management of Clubhouse facilities, i.e. Activities Centre, Games Room, Lounge and Dining areas, etc.

Committee Support: 

  • Attend Health & Safety meetings.
  • Attend Informal and Formal Trustees meetings and take minutes (and distribution thereof)

Administration regarding Cottage sales: 

  • Assist the Village Manager with the administration of the sales of units.
  • Take telephonic enquiries and relay to the Village Manager.
  • Schedule appointments with the VM/AVM and prospective buyers.
  • Provide new residents with all necessary application forms (i.e fibre, telephone, etc.) and liaise with the relevant Department at Head Office.


  • Logging of cases on Redrabbit and follow up with Service Providers and the Service Department.
  • Provide feedback to the Service Department when applicable and advise when jobs are completed.
  • Manage job monitor report and update daily.
  • Compile and send a weekly report for Concor's outstanding jobs and follow up regarding status of jobs.
  • Scheduling of access for contractors.
  • Update inhouse Maintenance Daily Schedule and ensure that it is actioned accordingly.


Applications for (Faircape Group Job Vacancy as Client Services Officer 2022: Available Opportunities for 8 Positions) must be submitted before the closing date on Not Specified

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.


How To Apply: (Faircape Group Job Vacancy as Client Services Officer 2022

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.



  • Grade 12 
  • Related qualification advantageous

Experience & Knowledge:

  • Experience in similar front facing and administrative driven position 
  • Experience with various administrative tasks

Skills & Attributes:

  • Computer literate
  • Strong administration skills and accuracy.
  • Excellent interpersonal and communication skills. 
  • Efficient, able to multitask
  • Good organisational skills
  • Excellent customer service skills
  • Ability to handle conflict
  • Ability to work under pressure 
  • Meet deadlines
  • Self-Starters and well-spoken

Specific Requirements:

  • Clear health record
  • Clear criminal record
  • Clear credit record
  • Contactable references
  • Vaccinated against covid-19 or prepared to be vaccinated prior to commencing work

Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 07h00 and 18h00.

Faircape offers a market-related salary between R 18 000 - R 20 000 Cost to Company per month.

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Job Vacancy at Faircape Group 2022). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

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