Fidelity Services Group Job Vacancy as Contact Centre Sales Agent 2022: Available Opportunity for Grade 12 Qualifications Holders


Job Details

Division: Fidelity ADT

Business Unit: Fidelity ADT - Midrand

Minimum experience: Entry Level.

Company primary industry: Security and Investigations

Job functional area: Sales.

Job Description

Overall Purpose of the job: 

To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention. Booking of appointments with relocation and reconnecting customers. Managing diaries for sales consultants and scheduling of system removals. The overall purpose is to ensure that there are no delays in setting appointments for consultants and communication such as appointments with consultants and customers. The incumbent should ensure the effective and efficient management of sales leads and receiving feedback from sales consultants regarding the outcome of appointments. The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer details and book consultants to meet with recon customers


Applications for (Fidelity Services Group Job Vacancy as Contact Centre Sales Agent 2022: Available Opportunity for Grade 12 Qualifications Holders) must be submitted before the closing date on NOT Specified

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.


How To Apply: (Fidelity Services Group Job Vacancy as Contact Centre Sales Agent 2022

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Fidelity Services Group Job Vacancy as Contact Centre Sales Agent 2022 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.


Minimum qualifications and experience:

  • Grade 12
  • Knowledge of customer service principles and practices
  • Telephonic sales support
  • Knowledge of administrative procedures
  • Knowledge of the security industry
  • Bilingual

Main duties & Responsibilities:

  • Receive and process moving cancellations
  • If new owner details are obtained to allocate/create Pro-Mo lead and follow the update
  • Qualify and call on all new leads
  • Attempt to book appointments with both reloc/recon customers
  • Schedule appointments in sales consultant’s diaries
  • Follow up on all unclosed leads
  • Handle calls or inquiries from customers who wish to cancel their service when moving to new properties
  • Keep internal and external customers informed at all times of what the status of their relocating process
  • Keep accurate records of discussions or correspondence with customers
  • Communicate and coordinate with internal departments and or branches
  • Record cancellations and appointments on customers, sales consultants diaries and listener
  • Ensure that where reconnections are not possible system removals are booked
  • Analyse statistics or other data as required by management

Behavioural Competencies:

  • Customer-focused
  • Driven for results
  • Ability to achieve set goals
  • Excellent communication
  • Manage conflict and problem-solving skills
  • Interpersonal skills
  • Listening skills
  • Initiative
  • Adaptability
  • Stress tolerance
  • Self-motivated
  • Passion for service excellent
  • Ability to multi-task
  • Able to work accurately and efficiently
  • Attention to detail

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Fidelity Services Group Job Vacancy as Contact Centre Sales Agent 2022). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided above if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

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