Capitec Bank Job Vacancy as Agent: Call Centre 2022
ABOUT
Location: Sandton, GT, ZA
Company: Capitec Bank Ltd
Purpose Statement
To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.
Experience
Minimum:
- 1yr+ service call centre experience
- How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
- Client service principles and practices
Ideal:
- Banking environment experience
- Conflict management know-how
- Basic technology know–how and understanding
- Telephonic and online communication tools and methods
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Attention to Detail
- Analytical Skills
Competencies
- Coping with Pressures and Setbacks_Maintaining Work-Life Balance
- Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
- Analysing_Evaluating and Implementing Ideas
- Coping with Pressures and Setbacks_Managing Stress
- Following Instructions and Procedures_Accepting Direction
- Delivering Results and Meeting Customer Expectations_Serving Customers
- Adapting and Responding to Change_Acting as a Champion for Change
- Following Instructions and Procedures_Following Policies and Procedures
- Working with People_Resolving Conflict
- Deciding and Initiating Action
- Adapting and Responding to Change
- Analysing
- Presenting and Communicating Information
- Following Instructions and Procedures
- Following Instructions and Procedures_Managing Risk
- Working with People_Teaching
- Presenting and Communicating Information_Communicating Effectively
- Working with People_Demonstrating Self-Insight and Awareness
- Working with People_Attentive Listening
- Following Instructions and Procedures_Managing Meetings
- Deciding and Initiating Action_Making Accurate Judgments and Decisions
- Following Instructions and Procedures_Working Safely
- Analysing_Thinking Broadly
- Presenting and Communicating information_Presenting and Public Speaking
- Analysing_Solving Complex Problems
- Delivering Results and Meeting Customer Expectations_Championing Customer Needs
- Analysing_Using Math
- Working with People_Sharing Information
- Adapting and Responding to Change_Adapting to Change
- Analysing_Working with Financial Information
- Working with People_Adapting to Others
- Working with People_Showing Caring and Understanding
- Analysing_Critical Thinking
- Adapting and responding to change_Working with Diverse Populations
- Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
- Analysing_Testing and Troubleshooting
- Analysing_Reading Effectively
- Following Instructions and Procedures_Managing Time
- Coping with Pressures and Setbacks
- Working with People_Demonstrating Appreciation
- Adapting and Responding to Change_Supporting Change
- Working with People_Building and Supporting Teams
- Deciding and Initiating Action_Acting Decisively
- Working with People_Assessing and Understanding People
- Working with People_Managing from a Distance
- Coping with Pressures and Setbacks_Displaying Confidence and Composure
- Working with People_Supporting Coworkers
- Adapting and Responding to Change_Working with Ambiguity
- Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance
- Deciding and Initiating Action_Demonstrating Initiative
- Delivering Results and Meeting Customer Expectations
- Working with People
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts
CLOSING DATE
Applications for (Capitec Bank Job Vacancy as Agent: Call Centre 2022) must be submitted before the closing date on Not Specified
Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.
REGISTRATION INSTRUCTIONS
How To Apply: (Capitec Bank Job Vacancy as Agent: Call Centre 2022)
It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.
Capitec Bank Job Vacancy as Agent: Call Centre 2022 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.
It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.
Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.
ELIGIBILITY CRITERIA
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
- Qualifications (Ideal or Preferred)
- FAIS accredited as Key Individual and approved by FSCA
Knowledge
Minimum:
- 1yr+ service call centre experience
- How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
- Client service principles and practices
Ideal:
- Banking environment experience
- Conflict management know-how
- Basic technology know–how and understanding
- Telephonic and online communication tools and methods
You are welcome to submit possible applications. Remember, you really must first apply the requirements (Capitec Bank Job Vacancy as Agent: Call Centre 2022). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided above if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.