Fidelity Services Group: Contact Centre Sales Agent 2022 - Available Opportunity for Grade 12 or equivalent
ABOUT
Contact Centre Sales Agent
Fidelity Services Group
Midrand, Gauteng
Permanent
Minimum experience: Entry Level
Company primary industry: Security and Investigations
Job functional area: Sales
Job Description
REPORTS TO: Contact Centre Sales Manager
MAIN PURPOSE OF JOB:
- To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention.
- Booking of appointments with Relocation and Reconnecting Customers.
- Managing of Diaries for Sales Consultants
- Scheduling of system removals
- To ensure Credits and refunds is processed if needed on a daily basis
- To ensure all BOC is processed if needed on a daily basis
- To ensure all admin is completed on a daily basis
CLOSING DATE
Applications for (Fidelity Services Group: Contact Centre Sales Agent 2022 - Available Opportunity for Grade 12 or equivalent) must be submitted before the closing date on NOT Specified
Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.
REGISTRATION INSTRUCTIONS
How To Apply: (Fidelity Services Group: Contact Centre Sales Agent 2022)
It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.
Fidelity Services Group: Contact Centre Sales Agent 2022 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.
It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.
Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.
ELIGIBILITY CRITERIA
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Telephonic Sales Support
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
- Fully bilingual
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, Listener, Outlook, Internet)
- Customer focused
- Driven for results
- Ability to achieve set goals
- Excellent communication skills (verbal & written)
- Manage conflict & problem-solving skills
- Interpersonal skills
- Listening skills
- Initiative
- Adaptability
- Stress tolerance
- Self Motivated
- Passion for Service Excellence
- Ability to multitask
- Able to work accurately & efficiently with attention to detail
You are welcome to submit possible applications. Remember, you really must first apply the requirements (Fidelity Services Group: Contact Centre Sales Agent 2022). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided above if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.