Jobs Vacancy at Nashua: Service/Workshop Controller 2022

 ABOUT

Nashua Service/Workshop Controller

Purpose of the position:

The successful candidate will be responsible for ensuring Log all calls as per the service desk log calls procedure. Ensuring that tasks are logged for every product or product line sold by the company, even in the case of 3rd party installers. Managing outstanding calls and escalating outgoing calls, compiling quotations, etc. 

Duties and Responsibilities:

  • Allocate tasks to the engineers as per the Service Desk Outstanding Calls Procedure. 
  • Always ensuring outstanding tasks are managed within the set timeframes as per the MTTR and FTF targets set out by Nashua Head Office and the NPP minimums by continually searching for ways to improve service and keep expenses to a minimum by allocating engineers to tasks via the most economical and fastest routes.
  • Creating incidents on Nashua Service Now.
  • Assist customers by resolving queries telephonically
  • Boot stock take, as prescribed in the boot stock procedure
  • To follow up on all outstanding taken calls i.e. awaiting spares, etc
  • Control machines in and out of the workshop
  • Ensure that all workshop calls are completed
  • Control of loan/short-term rental machines
  • Remote assistance
  • To assist the engineers when they log off parts on a service call, parts are to be booked out on the correct engineer account, as per the “booking out and picking of parts” procedure
  • Ensure that all workshop calls are completed
  • Liaise with franchises for any requests or changes as required
  • To liaise with Nashua Ltd/Acuo via email (with copies to Ops Manager and Ops Director), ensure that all Work-Wide issues are timelessly addressed.

CLOSING DATE

Applications for (Jobs Vacancy at Nashua: Service/Workshop Controller 2022) must be submitted before the closing date on August 30, 2022

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

REGISTRATION INSTRUCTIONS

How To Apply: (Jobs Vacancy at Nashua: Service/Workshop Controller 2022) 

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Jobs Vacancy at Nashua: Service/Workshop Controller 2022 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

ELIGIBILITY CRITERIA

Minimum Requirements:

  • 2 – 3 years of experience in a similar role
  • NQF Level 4 qualification
  • Able to work well with others
  • Able to work under pressure and driven to get work done on time
  • Attention to detail
  • Computer literacy (MS Office)
  • Experience in Service Now, Proact, ECN- Albatross, and Papercut will be an advantage
  • Own reliable transport

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Jobs Vacancy at Nashua: Service/Workshop Controller 2022). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided above if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

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