AVI Limited Jobs Vacancy as Call Centre Agent 2022 - Available Opportunity for Grade 12 / Matric Qualifications Holders

 ABOUT

Job Details

Minimum experience: Associate

Company primary industry: FMCG

Job functional area: Customer Service

Contract term: 3 months

Job Description

AVI Field Marketing is a shared services business unit within AVI. Field Marketing focuses on sales and merchandising for the beverages, snacking and cosmetic business units to provide greater focus and to achieve an improved execution at store level. Field Marketing has its very own National Call Centre to support the Field Marketing team.

An opportunity has become available for a Call Centre Agent on a 3-month fixed term contract basis to be based at the National Call Centre in Isando. The role will entail - answering incoming calls from customers to take orders, enquiries and questions, handle complaints, troubleshoot problems and provide information. The position will report to the Call Centre Team Leader.         

Key Performance Areas:

  • Customer and sales management
  • Administration and control
  • Order Management
  • Ensure any discrepancies are followed up with rep or customer prior to order capture
  • Ensure minimum order value/quantity is adhered to
  • Ensure all customer/order queries, are appropriately resolved and communicated
  • Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per Depot procedure
  • Forward credit held orders listing to Accounts Receivable department prior to the delivery run and advise buyer when an account is on hold
  • Establish and maintain contacts within depots to ensure service requirements are met

Experience Required:

  • 2 years call centre experience inbound and outbound essential
  • FMCG industry experience advantageous
  • Computer literate - MS Office
  • Knowledge of SAP

Note:

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

AVI Limited Jobs Vacancy as Call Centre Agent 2022 - Available Opportunity for Grade 12 / Matric Qualifications Holders  reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

ELIGIBILITY CRITERIA

Requirements

Qualifications:

  • Completed Grade 12 (Matric) essential
  • Call Centre certification

Competencies:

  • Remain composed and resilient
  • Deliver customer service
  • Communicate clearly
  • Govern and follow rules
  • Flexible and open to change

You are welcome to submit possible applications. Remember, you really must first apply the requirements (AVI Limited Jobs Vacancy as Call Centre Agent 2022 - Available Opportunity for Grade 12 / Matric Qualifications Holders). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided above if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

REGISTRATION INSTRUCTIONS

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

How To Apply: Click Here to Apply

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