Blue Label Jobs Vacancy as Call Centre Agents X20 2024: Available Opportunities for Matric Qualifications Holders
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Blue Label Jobs Vacancy as Call Centre Agents X20 2024: Available Opportunities for Matric Qualifications Holders
Blue Label Telecoms are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach them by using both physical and virtual distribution channels. We target many of our services at people who do not have easy access to bank accounts, and we allow them the convenience of being able to transact where and when they want to. Our good reputation is our license to operate.
Work Level: Junior
Salary: Market Related
EE Position: Yes
Location: Johannesburg
Job Type: Permanent
JOB PURPOSE
Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.
RESPONSIBILITIES
- Product/Service Information
- To answer calls in a prompt and efficient manner
- Log and resolve queries on Insight
- Provide and update claimant information accurately on database
- Liaise with service providers to ensure appropriate quality and cost effective care
- Provide accurate information to Dealers / Clients
- Provide administrative support to walk-in clients
- Provide accurate feedback to the business on queries and requirements
Product Knowledge
- Provide customers with product and service information
- To do research and gather information using available resources
Customer Service Mandatory
- To offer excellent customer service to all internal and external customers
- To embody the “customer is king” philosophy
- To display a customer orientation
Collaboration Mandatory
- The ability to work in conjunction with other internal and external parties towards the achievement of a common goal
Outbound Sales Duties and Responsibilities
- Be able to communicate both orally and in writing
- Must be skilled in closing the sale
- Must be organized, self-motivated, and possess excellent organizational and time management skills
- Ability to handle unforeseen goals
- Ability to work nights and weekends, as needed
- Relentlessly pursue clients, focusing on decision makers and influencers
- Develop and execute a strategic plan to achieve team / individual objectives when needed
- Inform and collaborate within and across departments to drive overall sales targets
- Establish and maintain relationships with current and prospective partners/dealers
- Drive customer acquisition strategies through both, inbound and outbound campaigns
- Create and manage sales plans through line
- Help customers understand how our products and services meet their needs
- Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules
- Engages decision makers in conversations regarding product or service
- Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective clients
- Analyze customer needs with limited customer engagement
- Coordinate implementation of sales strategies through marketing, product development, and customer service
- Manage customer inquiries and complaints
- Meet and exceed sales revenue goals, and deliver results through achieving quota and provide a superior customer experience
Note:
Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.
REGISTRATION INSTRUCTIONS
Apply Online Blue Label Jobs Vacancy as Call Centre Agents X20 2024
It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.
Blue Label Jobs Vacancy as Call Centre Agents X20 2024 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.
It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.
Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.
ELIGIBILITY CRITERIA
Requirements
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Being Resilient
- Interpersonal Savvy
- Optimizes Work Processes
- Excellent organizational, problem solving and analytical skills
- Telephone Etiquette
- Customer service orientated
- Team player
- Honest, empathic and accountable
- Action Orientated
- Situational Adaptability
EDUCATION
- Matric
EXPERIENCE
- Previous working experience as an Outbound Sales for (1) year
- Knowledge of Microsoft Office Suite
- Networking aptitude
- Knowledge of: Company products, Pricing & Promotions agreements, Version updates, Fees and regulations, Rates, Retail financial products and services
- Excellent communication, interpersonal and presentation skills
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You are welcome to submit possible applications. Remember, you really must first apply the requirements (Blue Label Jobs Vacancy as Call Centre Agents X20 2024). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided above if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.
Applications for (Blue Label Jobs Vacancy as Call Centre Agents X20 2024) must be submitted before the closing date on Not Specified